Returns and Shipping

Returns

Should there be a fault with your item, you'll be offered a full refund within 30 days of purchase. Please send an email with a clear photo of the item you wish to return to caroline@carissimastudio.com to get the process started, you'll then be given the address to return it to (this will differ depending on the location it was shipped from).

We are unable to offer refunds on items purchased in error, if you have any queries relating to our products before you buy please don't hesitate to get in touch using the contact page - we will endeavour to answer your questions as quickly as possible.

 

Shipping

Shipping costs are added at checkout. We aim to have your order with you as quickly as possible; usually that will be within four to seven days. Everything is produced and shipped to order and with production hubs in various locations globally, your parcel may only have a short distance to travel which is good news for the arrival time, but also for the planet as we are able to minimise environmental impact. In the case of an order containing items that are sent from different locations, it is possible that you will receive more than one delivery. You're welcome to get in touch with any queries, we are happy to help.